BBL Complaints and Outcomes Archives

Barclays Record a Fraud Marker Against a Bounce Back Loan Applicant’s Name and Close His Accounts – Ombudsman Says Looking at the Documents You Sent Them, They Were Right To Do So

June 23, 2023

This complaint has just been decided upon, and as you will see, Barclays were determined to have done nothing wrong. […]

Ombudsman States, “the Use of Various Terms, Seemingly Interchangeably – “Carrying on Business”, “Commercial Activity”, “Trading Activity” and “Trading” – Complicates Matters Further” When Ruling on a BBL Complaint Against NatWest

June 17, 2023

Whilst the complainant in this case did not get what they wanted, the Ombudsman did uphold the award of compensation. It is the reference to the rules on business turnover to get a BBL that caught my eye. With the Ombudsman implying they were very messed up and confusing: […]

Charity Treasurer Complains Bank of Scotland Defaulted the Charity’s BBL For Missing Repayments, He Argues the Bank Took Ages to Answer Their Phones – Ombudsman Implies BBL Lenders are a Grubby Bunch and Despite Being Told to Be Fair to People by the FCA, Defaulting the BBL Was Always an Odd-On Bet

June 8, 2023

Have a read of this complaint, which saw the Charity being awarded a few quid for the phone call problems, but the likelihood of the BBL being put into default by the bank so they could put a claim in for the guarantee was always an odd-on chance and more likely than not to happen. […]

Barclays Offer to Write Off a Bounce Back Loan (The Amount They Didn’t Manage to Snatch Back Out of a Customer’s Account They Reviewed and Decided His Business Wasn’t Ineligible For) the Ombudsman Says They Can Do That and You Are Not Having the BBL Back

June 2, 2023

Here is another rather long, yet interesting outcome to another BBL related complaint. […]

Two Years After Putting in a BBL Application an HSBC Customer Complains the Bank Cancelled His Application and He Missed Out on Getting One, 11 Months Later the Ombudsman Finally Says The Banks Offer of £150 Compensation is Fair

June 1, 2023

Even now, long after the BBL scheme closed for applications, the Ombudsman is still dealing with the aftermath, and its taken 11 months for them to give a decision on the following case. […]