BBL Complaints and Outcomes Archives

RBS Default Customers BBL for Non Payment, He Says He Was in a Car Accident, Applied for the PAYG Options 4 Times But Their System Wasn’t Configured Correctly and He Wants to Repay – Ombudsman Confirms The Configuration Was Faulty But Says Tough Your Business Credit File is Being Negatively Marked for 6 Years Even If You Repay

October 6, 2023

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HSBC Give a BBL to a Customer As a Sole Trader Not For The Ltd Company He Applied For – HSBC Bung Him £100 Compensation and Another £100 When Ombudsman Gets Involved – Ombudsman States There Was a Pandemic The Bank Was Busy Be Happy with £200 and Its Still a Sole Trader BBL!

September 13, 2023

I have heard from a lot of people in a similar position to this HSBC customer and the way the Ombudsman dumped the complaint is scandalous. […]

Urgent Warning – Lloyds Bank Admit NOT Updating BBL Accounts with Any Change of Customer Addresses and Have Defaulted BBLs To Get Their Hands on the Guarantee After Sending Demands and Letters to the Old Address of Customers – Nice Scam Lloyds!

September 13, 2023

Have a read of this recent complaint outcome to see some of the additional tricks some BBL Lenders, such as Lloyds pull to get their grubby hands on the BBL Government Guarantee. […]

A Person Not Associated with a Business Since 2014 Left Liable for Half of a Defaulted NatWest Bounce Back Loan as the Business Owner Refuses to Sign to Say That Person Can Be Removed from the BBL Agreement He Never Signed Or Knew Of – Ombudsman Says It’s a Civil Matter

September 13, 2023

Here is another barmy Bounce Back Loan related complaint that has somewhat flummoxed the Financial Ombudsman Service. […]

HSBC Customer Drops Himself In It By Complaining He Never Applied For and Never Spent the BBL the Bank Approved and States Whoever Applied for the BBL Had Over-Egged the Turnover – The Ombudsman Decides He Did Apply and is Liable for Repaying It

September 7, 2023

Another interesting BBL related complaint for you to peruse in which, in the Ombudsman’s opinion, after looking at the evidence, the bank did no wrong. Which does also mean the customer must have over-egged his turnover! […]