Ombudsman Decides Not to Uphold a Complaint About the Frequency at Which Barclays Sent Text Messages and Letters About Missed Payments on a Bounce Back Loan
Whilst many lenders make the minimum amount of effort to let people know they have missed their Bounce Back Loan repayments, the complaint in the case below, which Paul Copper the Ombudsman has not upheld, does indicate Barclays are somewhat over zealous in sending out text messages and letters when someone does go into arrears. […]