A Customer of RBS Requests a Pay as You Grow Option on Her Company’s Bounce Back Loan But the Bank Sends Her a Link for Another Bank and the Request Obviously Gets Rejected and Full BBL Repayments are Taken – Ombudsman Doesn’t Uphold the Complaint as the Bank Repaid the Payments Taken
Here we are years after the BBL Scheme went live and banks are still making the most basic mistakes when it comes to servicing their customers’ requests, read on for the details of this case. […]
